Customer Service Representative - State Farm Agent Team Member
PHOENIX - AZ
Customer Service Representative - State Farm Agent Team Member
Full Time • PHOENIX - AZ
Responsive recruiter
Replies within 24 hours
Benefits:
- Hiring bonus
- 401(k)
- Bonus based on performance
- Competitive salary
- Flexible schedule
- Opportunity for advancement
- Paid time off
- Training & development
ABOUT OUR AGENCY:
I opened my agency in 2021 and currently lead a team of eight. Before becoming an agent with State Farm, I had a background in sales and hospitality, including working with PSA leads and handling AV setups for conferences. After relocating to the area, I eventually made the move into agency ownership and haven’t looked back.
Outside of the office, I’m a big family person. I've been married for 15 years with three boys (14, 12, and 9), all named after Dodgers legends. I’m a huge baseball fan, especially of the Los Angeles Dodgers, and I love music as well. Earlier in life, I toured with bands and traveled all over, which sparked my passion for collecting and exploring new places. These days, I enjoy traveling with my family and making the most of that time together.
Our agency offers PTO, holiday pay, a 401(k), work-life balance, and a hiring bonus. We believe in rewarding hard work while making sure our team has the flexibility to enjoy life outside of work.
Our culture is very family-oriented—everyone gets along, supports one another, and works together as a team. We focus on understanding the “why” behind what we do and always prioritize taking care of our customers. I’m looking for someone who is outgoing, motivated, and not afraid to put themselves out there—whether that’s networking, building relationships, or generating their own leads. If you enjoy working with people, want to be part of a supportive team, and are driven to grow your career, this could be a great fit for you.
ROLE DESCRIPTION:
I opened my agency in 2021 and currently lead a team of eight. Before becoming an agent with State Farm, I had a background in sales and hospitality, including working with PSA leads and handling AV setups for conferences. After relocating to the area, I eventually made the move into agency ownership and haven’t looked back.
Outside of the office, I’m a big family person. I've been married for 15 years with three boys (14, 12, and 9), all named after Dodgers legends. I’m a huge baseball fan, especially of the Los Angeles Dodgers, and I love music as well. Earlier in life, I toured with bands and traveled all over, which sparked my passion for collecting and exploring new places. These days, I enjoy traveling with my family and making the most of that time together.
Our agency offers PTO, holiday pay, a 401(k), work-life balance, and a hiring bonus. We believe in rewarding hard work while making sure our team has the flexibility to enjoy life outside of work.
Our culture is very family-oriented—everyone gets along, supports one another, and works together as a team. We focus on understanding the “why” behind what we do and always prioritize taking care of our customers. I’m looking for someone who is outgoing, motivated, and not afraid to put themselves out there—whether that’s networking, building relationships, or generating their own leads. If you enjoy working with people, want to be part of a supportive team, and are driven to grow your career, this could be a great fit for you.
ROLE DESCRIPTION:
As a Customer Service Representative - State Farm Agent Team Member with Randy Shoemaker - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.
We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.
RESPONSIBILITIES:
RESPONSIBILITIES:
- Answer customer inquiries and provide policy information.
- Assist customers with policy changes and updates.
- Process insurance claims and follow up with customers.
- Maintain accurate records of customer interactions.
QUALIFICATIONS:
- Communication and interpersonal skills.
- Detail-oriented and able to multitask.
- Previous customer service experience preferred.
- Bilingual Spanish preferred.
Compensation: $45,000.00 - $60,000.00 per year
Do you want a career and not just a job?
This busy insurance and financial services office has a passion to make a difference in the lives of others and better the community. Our team works hard to reach our goals together as a team and have fun while we are doing it! If you want to work in an environment that is fun, challenging, and rewarding, then Randy Shoemaker - State Farm Agent may be the right fit for you!
About Our Agency
- Our mission is to help people manage the risks of everyday life, recover from the unexpected and realize their dreams.
- We help customers with their insurance and financial services needs, including Auto Insurance, Home Insurance, Life Insurance, Retirement Planning, Business Insurance, College Planning, Health Insurance, and Renters Insurance.
- Our office is located in 1951 W Camelback Rd Suite 210 Phoenix AZ, 85015.
- Our office is open M-F 9am - 5pm.
- Additional languages spoken: Spanish
If you want a career, not a job, then we encourage you to apply.
State Farm agents are independent contractors who hire their own employees. State Farm agents’ employees are not employees of State Farm. Agents are responsible for and make all employment decisions regarding their employees.
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